Faced with the multiplication of complex incidents in the development of applications, the Waypoint startup wants to bring down the totem of manual climbing. By developing an AI agent specializing in the diagnosis and resolution of Bugs, the startup, one of the founding CO is well known to the French Tech ecosystem, promises to restore developers up to 15 % of their operational capacity.
Its technology has a Customer Support Engineer Virtual, capable of assisting teams in the analysis and treatment of technical incidents, from initial sorting to the production of detailed reports. Thanks to the automation of the most time-consuming tasks, such as the generation of tickets or the creation of post-mortems, the agent acts as a point of convergence between support, product and engineering.
“” As organizations go up in scale, software maintenance consumes an increasing part of technical resources. Intelligent automation of climbing becomes a strategic lever to release these resources while improving customer satisfaction Observes Steve Boogar, CEO of Waypoint AI.
The tool is natively integrated into existing environments, whether support systems, development platforms or messaging channels. Concretely, the agent is capable of identifying weak signals, analyzing the history of tickets, extracting correlations from the Commites or the internal discussion threads, and to propose remediation paths. Its efficiency is based on advanced language models (LLM) and a baptized owner graph Escalation Graphdesigned to map implicit knowledge dispersed in the organization.
Publishers like Clickhouse or KPLER have already deployed the tool, with the results, an average time to resolve incidents (MTTR) reduced by half and better anticipation of technical impacts upstream. “” We help companies capture the value of their weak signals and structure their continuous technical response Steve Boogar says.
Waypoint ai announces a lifting of $ 3.1 millionor about 2.9 million eurosas part of a pre-bundling lap led by 42cap And Dreamcraft Ventureswith the participation of Berkeley Skydeck Fund And Light Ai Ventures. Founded in 2024 has Silicon Valleythe startup is based on a R&D team based in Prague. It was created by Tomas Polivka,, Steve Boogar And Liam Boogar-Azoulay. The raised capital will strengthen European engineering teams and accelerate the deployment of the solution to B2B software publishers.
