If more and more companies are deploying multilingual conversational agents, automating support flows, the solutions chosen often favor speed and automation, to the detriment of precision, traceability and compliance. In regulated sectors such as bank, insurance, health or telecommunications, the cost of an error remains high, whether legal, or reputation.
A new generation of platforms relies on reliability and compliance, a niche on which Clarity, ex anecdote, has positioned itself with a platform that combines voc intelligence, AI agents and automation. The design incorporates safeguards for regulated environments, with the almost real-time detection of fraud, early climbing of sensitive interactions, tagging in accordance with sectoral requirements and human supervision on delicate cases. The objective is not to add the a posteriori compliance but to anchor it in terms of architecture, in order to align operational performance and audit requirements.
With the arrival of AI Act, the legal, risks and conformity directions require evidence of safety, human control and traceability when operational teams seek automation that does not multiply the exposure areas. The constraint becomes a criterion of choice in the same way as the cost by interaction, the resolution rate or the NPS.
In Europe, Clarity faces some solid but specialized players. On the side of conversational platforms, polyai in the United Kingdom and Cognpy in Germany are distinguished by their large-scale vocal agents and their orchestration of automation for large accounts. In the field of the customer’s voice, Chattermill in the United Kingdom and Skeepers in France dominate the multichannel analytics and retail oriented commitment respectively. In terms of sovereign technological bricks and compliance, Nijta in France focuses on voice anonymization, while Mistral AI and Lighton, also in France, offer IA models and infrastructure designed to meet the security and data location requirements. Together, these competitors define a landscape where few players still natively combine automation, voc and regulatory compliance, the chessboard box on which Clarity seeks to impose itself.
Clarity has just completed a table of 11 million euros, with Prosus Ventures in Lead, with Stv Al Fund, Sukna Ventures, Wamda Capital, Neo, Oraseya Capital, Phaze Ventures, Propeller, Tech Invest Com and Business Angels. The company is based in London and has offices in New York and Riyadh. It was founded by Abed Kasaji and Pavel Kochetkov.
