In a constantly evolving technological environment, IT maintenance management has become a strategic subject for information systems departments. Between equipment heterogeneity, availability requirements and budgetary pressure, IT departments are looking for more flexible and efficient alternatives to traditional manufacturer contracts. It is in this context that the model TPM (Third Party Maintenance) And Shared Support is experiencing increasing adoption.
A context of increasing complexity for IT departments
Business IT infrastructures have diversified considerably over time: servers, storage systems, backup, network, etc. often from multiple suppliers. This diversity complicates maintenance, both technically and organizationally.
OEM contracts (manufacturers) have well-known limits: rigidity, high costs, unequal coverage depending on the equipment, multiple contacts, etc. For IT departments, this translates into a loss of readability, fragmented governance and reduced optimization capacity.
TPM and Shared Support: a response adapted to current challenges
Faced with these constraints, the use of a model of hybrid maintenance combining TPM and OEM is particularly relevant. It offers a more agile alternative: global support for equipment, regardless of manufacturer, while maintaining targeted access to OEM resources when necessary (firmware, software updates, etc.).
Today, services of IT maintenance, like those offered by Jiliti, allow IT departments to simplify their operational management via a model of one-stop shopwhile ensuring high service levels and better cost control.
Rationalization, performance and security
Beyond reducing expenses, the TPM / Shared Support model aims to optimize availability systems and secure operations. It is based on Homogeneous SLAscentralized supervision, and a proactive approach to maintenance.
Some providers go even further by integrating monitoring systems predictive maintenance. Thanks to sensors and data analysis using artificial intelligence, it is now possible to anticipate hardware failures before they impact business operations. This transforms IT maintenance from a simple cost center into a real performance lever.
Field coverage that meets the requirements
Proximity and rapid intervention capacity are key criteria for IT departments. This is why certain actors, like Jiliti, rely on a network of local agencies (29 in France) coupled with a international presence : in Austria, Italy, the United States, and in more than 150 countries via audited partners.
This organization ensures short response timesincluding on multiple sites or internationally, with a consistent level of quality.
Multi-technology expertise
The TPM/Shared Support model is based on the ability to intervene on a wide spectrum of technologies: physical servers, network equipment, storage and backup solutions, etc.
The technical teams are trained to the specifications of the main manufacturers on the market, which allows them to operate in complex environments, while ensuring compliance of interventions.
The rest of IT maintenance
At a time when the continuity of IT services determines the performance of companies, maintenance can no longer be considered as a simple ancillary service. She becomes a strategic pillar of IT governance.
The model TPM / Shared Supportas proposed by Jiliti, meets these new requirements. It offers CIOs a flexible, efficient solution aligned with digital transformation challenges, while giving them back control over their infrastructures and budgets.
