The installation of optical fiber, this technological thread which has become essential, can be transformed into a real technical puzzle when unexpected blockages arise: blocked sleeves, buried or impossible looks, unsuccessful switches … Faced with these challenges, work-fiber-optique.fr brings a decisive solution by guaranteeing an obligation of result to its customers. Interview with Bruno Esteves, founder of works-fiber-optique.fr, which indicates the reasons why the company is successful.
When and why do we use your services?
We call on our services when an optical fiber connection fails and traditional operators (orange, free, sfr, bouygues telecom) cannot finalize the installation with an individual, a company or a community, due to a blocked scabbard, a buried or unpredictable look, or simply when the adjustment and the deployment of the fiber optic cable is impossible.
What is the added value of your product or service compared to other offers?
Whatever the blocking encountered during the installation of your fiber line, work-fibre-optique.fr engages on an obligation of result. As soon as you entrust your work to us, you are guaranteed that your connection will be achievable. Our teams intervene to resolve the dysfunction and themselves proceed to the passage of the optical cable in your sheath. You are thus 100 % certain that your telecom operator will be able to finalize the connection and put your line in service during its reintervention. This is one of the reasons why we do not ask for a deposit or payment before the intervention. The billing intervenes only at the end of the work, once you have seen for yourself that your problem has been fully resolved, and that our service perfectly meets your needs and expectations.
Do you plan to develop other offers in the future?
Since April 2025, we have launched a new offer: our rental packs. We offer everyone the opportunity to rent all the equipment necessary for the detection and location of blocking points in the sheaths, in order to allow customers who feel capable of carrying out the work themselves independently. The objective is to make access to fiber optics simpler and more affordable, by reducing the cost of technical interventions. Several packs are available for rent, weekdays and weekends, to adapt to all needs.
What will be your next challenges in the coming months/years?
One of our major challenges for the coming year is to respond to the requests of our customers in a even faster way.
To achieve this, we must strengthen our teams by recruiting new technicians, because we are currently facing a waiting period of 3 to 4 weeks, variable according to the Regions of France. However, this desire to reduce deadlines will never be at the expense of quality. Customer satisfaction remains a fundamental value of our company, and we want to maintain a high level of requirement in each of our interventions. Our customers also talk about it better than us: you can consult our 548 Google reviews, where we are proudly rated 5 stars.
How to contact you?
To contact us, two solutions are available to you. Via our website, you can directly select the offer and the formula corresponding to your need, with ease. We display our prices in a lump sum and totally transparent, so that you know exactly what you pay, without unpleasant surprises. Otherwise, our technical and commercial service can also be reached by phone on 01 34 85 73 11. Our teams are available from Monday to Saturday, from 8:30 a.m. to 4:30 p.m., to answer your questions, direct you to the most suitable solution and plan an intervention.
