With Empower, Ringover unveils a comprehensive approach to supporting sales and support teams throughout the call cycle, preparation, real-time assistance and post-call analysis.
This new suite, built around the Pitch Room, AIRO Coach and Framework modules, aims to create teams of augmented agents, capable of improving their performance at each stage of customer interaction.
Before the call: Pitch Room, practice any conversation without stress.
Pitch Room is an AI-powered module that simulates realistic calls to strengthen communication, sales or support skills.
Users can create personalized personas and scenarios in seconds, adjust difficulty, communication style and conversation phase.
The module then provides instant AI feedback to refine the speech and offers detailed post-call analysis to track progress.
Designed for teams in customer contact, sales, support, marketing, recruitment, Pitch Room facilitates continuing training, the rapid upskilling of new recruits and the development of experienced profiles.
The benefits?
- Increased performance through realistic and repeated practice.
- Accelerated integration thanks to the autonomy of the training.
- Continuous learning supported by AI feedback.
- Improved customer experience through clearer, more confident interactions.
During the call: AIRO Coach, a real-time assistant.
Available as a Google Chrome extension, AIRO Coach provides live contextual coaching during sales or support calls, on Google Meet, Teams or Zoom (via browser).
The assistant analyzes voice parameters, speaking rate, tone, frequency, and provides tailored suggestions to respond to objections, reiterate key arguments or improve speech clarity.
Fully integrated into the Empower platform, AIRO Coach helps agents stay focused on the conversation while benefiting from instant support.
Its advantages:
- Reduction of errors and reaction times.
- Evolutionary coaching for new agents and senior profiles.
- Continuous improvement via personalized feedback.
- Consistent call quality across all teams.
After the call: Framework, structured performance analysis.
The third component of the suite, Framework introduces a post-call assessment based on recognized sales frameworks like SPICED, BANT or MEDDPICC.
Each indicator can be customized to track key criteria, identify areas for improvement and provide practical recommendations.
The module offers a clear reading of individual and collective performances, allowing managers to adjust coaching and ensure continuous improvement in the skills of their teams.
A comprehensive approach to conversational coaching.
By linking preparation, real-time coaching and post-call analysis, Ringover offers with Empower a unified solution to develop the performance of sales and support teams.
The suite positions artificial intelligence as a continuous support tool, serving the development of skills and the quality of customer interactions.
