And if the best interface was no longer the one we click, but the one that act ? This is the thesis carried by TandemParisian startup that wants to rethink the user experience in SaaS software by injecting a Autonomous execution layer. The startup announces a fundraising $ 3.8 million (around 3.2 million euros) to deploy its technology to a larger number of publishers and open a office in San Francisco.
Tandem defends the idea of no longer teach the user how to use a product, but act directly for him.
“People don’t need more explanations. They need to be able to act. Tandem intervenes at this time of friction, helping users to advance by performing the tasks with or for them ”, summarizes Christophe BarreCEO and co -founder. An observation of personal experience: “I use almost 100 different SaaS software or tools. And I always felt a frustrating gap between what I wanted to do, what I thought that the software could do, and the way of doing it. »»
Tandem offers a persistent action interfacevia a “Do it with AI” button, capable of performing complex tasks such as the integration of a tool, configuration of advanced functionality or filling of a form. Unlike a conversational assistant, the agent is directly on board the interfacewith a fine contextual understanding of the product.
A direct response to the challenges of the SaaS
The figures shared by tandem reflect the extent of the problem, 64 % of new users never activate their account,, 40 % annual churnAnd up to 8 % of publisher’s turnover is absorbed by the support.
Rather than multiplying tutorials, tandem allowsautomate adoption and Reduce the cost of the support. The first results are significant with +20 % adoption of advanced features at Aircall,, +100,000 users activated on paid options at Qonto,, +20 % activation rate at Lelsy.
For Maxime ChampouxHead of Product at Qonto, tandem integration has changed the situation: “This infuses a dose of magic in our product. Our users extract more value, and we see a drop in support tickets. »»
A transatlantic ambition
Founded in 2024 to Paris by Christophe Barre (CEO) and Manuel Darcemont (CTO), with the support of Startup Studio HEXA (ex-Efounders), already at the origin of Forehead,, Spendesk,, Aircall Or SwanTandem has lifted $ 3.8 million (3.2 million euros) in a Seedled by Capital tribe (Arjun Sethi, Brendan Moore), with the participation of Global K5 (Keenan Rice), Upsy (Kent Goldman) and several Business Angels. Tandem plans to strengthen its teams to Paris And San Franciscoand to industrialize the integration of its AI agents into the world software ecosystem.
