Goodaysa leading European player in customer experience management, unveils Goodays Insight, an innovative module using generative AI to transform customer feedback into concrete actions. With this new tool, Goodays goes beyond simple monitoring of NPS (Net Promoter Score) to make it a real lever for strategic and operational improvement.
A clear response to companies’ CX challenges.
Goodays Insight allows large brands to better understand their customers and act quickly thanks to three key areas:
- To prioritize : Identify priority areas for improvement to maximize impact.
- Act : Transform data into concrete action plans thanks to AI recommendations.
- Follow : Measure and adjust the effectiveness of deployed initiatives in real time.
Two years of R&D and major technological partners.
The result of two years of innovation and expertise, Insight is based on collaborations with technological leaders such as Microsoft And OpenAIguaranteeing reliable and secure analyzes adapted to the requirements of large companies.
A simplified experience for all levels
Designed for CX decision-makers, managers and operational teams, Insight makes data accessible and usable at every level of the organization, from headquarters to points of sale.
Nicholas HammerCEO of Goodays, underlines:
“With Insight, each customer feedback becomes a starting point for improvement. Businesses can now act effectively on what really matters to their customers. »
Thibaut CarlierCPO, adds:
“The simplicity and power of Insight transforms thousands of returns into strategic and concrete decisions. »
Discover the solution >
Goodays supports more than 150 large European companies such as E.Leclerc, Domino’s Or Credit Agricole in 25 countries. Its mission: to put human interactions at the heart of customer experience strategies thanks to innovative tools integrating AI.
