Faced with the explosion of communication channels and the rise of automated conversational agents, companies are struggling to keep a clear reading of the real quality of their customer interactions. Less than 1 % of conversations are analyzed today, while this data conceals considerable strategic potential. It is precisely this lock that Feedae intends to blow up.
Based in La Rochelle, the young shoot develops an artificial intelligence platform which analyzes in real time conversations between customers and advisers, whether human or automated. Objective: Objectively assess the quality of exchanges and provide commercial departments, products or marketing of recommendations directly activated. In five months, more than twenty companies-in education, energy, bpo or even e-commerce-have already relied on its technology to transform each interaction into a performance source.
Behind Feedae, a team experienced in the operational challenges of the contact centers. CEO Sylvain de Ly, ex-juritravail leader, surrounded himself with complementary profiles from Mybestpro, Leanti or Doctolib, with a clear ambition: to make Feedae an industrial standard. Their vision is based on an implacable observation: in a universe where data explodes, companies can no longer manage intuition. They need reliable architecture, capable of transforming the customer’s voice into a competitiveness lever.
Feedae today announces a fundraising of 1.6 million euros led by IRDI Capital Investissement, accompanied by several Business Angels including Patrick Amiel (321), Alain Mevellec (Lelsy) and Alexandre Ricardo (ex-meillertales.com). This funding will allow the startup to strengthen its sales teams, to accelerate the development of its vocal and written analysis models, and to structure a real operating system of customer performance.
