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Understanding, predicting and improving customer satisfaction thanks to artificial intelligence is the mission that Actionable has set itself. Founded in April 2024 by Nans Thomas And Nicolas Rieulthe company has lifted 2 million euros in pre-boring only five months after its launch, with the support ofAxeleo,, Source Ventures and more than 30 Business Angels.
A predictive AI at the service of customer satisfaction
The promise of actionable? Offer companies a vision in real time The level of satisfaction of their customers, while identifying the key factors that influence this satisfaction. Unlike traditional approaches based on polls With often low response rates (2 to 5 % in B2C, up to 20 % in B2B), Actionables crosses these surveys with Business and operational data CRM, analytics platforms and customer support tools.
Thanks to a Advanced modeling and algorithms of machine learning dedicated by sector, Actionable allows companies to detect major drivers satisfaction and dissatisfaction, anticipate the churn and improve retention. The objective: to transform the raw data into shareholdable insights.
Rapid deployment and fluid integration
One of the assets of actionable lies in the simplicity of its integration. Three connection modes are offered:
- Via API with standard SaaS tools like Salesforce, Zendesk, Intercom, Google Analytics.
- Hybrid connection To combine standard tools and internal systems.
- Tailor-made For large companies operating with Data Lakes or proprietary systems.
A high demand market
With the explosion of customer acquisition costs (+65 % in five years), retention becomes a strategic issue. Companies, especially in bank, retail, e-commerce And services seek to optimize the customer experience to retain their base. Among the first actionable customers, we find TICKETAC, AUDIENS, OUIGO, STRAPI, or MIRAKL.
Recognition among the most promising startups
Actionable appears in 44th position of 2025 we innovate 500which distinguishes the most innovative and high growth potential startups. This recognition confirms the relevance of their approach and their ability to transform the analysis of customer satisfaction thanks to AI.
And the rest?
Actionable aims to extend its model to new sectors and deepen its technology. Its short -term goal: to structure a robust productdemonstrate his Impact on customer retentionand prepare for a next stage of financing.
