Hotels have talked for too long several digital languages at the same time, Whatsapp, Email, Booking.com Messenger, Instagram, Webchat … As many channels as missed opportunities to respond quickly and well. It is in this relational flaw that the Viennese startup rushes chatlynwhich aims to become the “conversational brain” of hotels. With 8 million euros raised in series Athe young shoot wants to rationalize one of the most under-optimized links in hospitality, customer communication.
A break in the customer approach
Since the transition to all digital, the hotel industry has accumulated tools of tools to the detriment of fluidity. Establishments use on average 8 to 12 platforms Distinct to interact with customers. Result: ignored messages, lost prospects, and employees overloaded with repetitive tasks. According to the estimates provided by Chatlyn, this fragmentation costs 10 billion euros per year to hotel industry.
It is precisely this structural problem that the company intends to solve by creating a Centralized AI capable of understanding, responding and acting on all points of contact with customers. An approach that its founders compare to a digital nervous system for hotels, both multilingual, connected to business software, and aligned with each brand.
AI at the service of responsiveness and income
“” Each day, hotels lose turnover because a customer request at 2 a.m. In today’s world, we lose a client if we do not respond immediately ” explain Nicolas VorsteherCEO and co -founder of Chatlyn.
The promise is to improve the customer experience and unload the teams. The tool already manages Over 70 % of incoming requests independently in several languages. It translates in real time more than 35 idiomswrites emails adapted to the style of each brand, pilot a visual webchat with live price, and integrates into the main PMS on the market (Oracle Opera, Mews, Apaleo, etc.).
A fragmented competition, a market still under-equipped
The global market for conversational technologies for hotels remains relatively fragmented. In Europe, QuickText (France) stands out as a leader with his AI Velmadirect conversion, while Hijiffy (Portugal) focuses on multi-channel management and post-stay relationship. In France too, Asksuit offers an omnichannel booking chatbot.
A quick adoption dynamic
Created in 2022, by Nicolas Vorsteher (CEO), Michael Urbanek (CTO), Matthias Haubner (CPO), Chatlyn already claims More than 1,000 customer hotels in 30 countriesincluding several prestigious references such as St. Regis Mauritius, Singer Palace Rome or establishments of the intercontinental group. It has built its success on a modular approach, capable of adapting both to the needs of an independent boutique hotel and on those of an international group.
